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System Administration

ORACLE TALEO SYSTEM ADMINISTRATOR SUPPORT

Administering Your Taleo System

Our Taleo System Administrator plans help companies to better support their end users (Recruiters, Hiring Managers, Employees, Candidates, etc) without adding to their HR or IT headcount. All our Taleo administrators are Oracle Taleo ACE certified with many years of experience implementing and supporting global clients.

ORACLE TALEO SYSTEM ADMINISTRATOR SERVICES:

Ongoing system configuration updates and changes (offer letters, new career sections, additional fields, etc.)
Ongoing system maintenance and updates (minor updates every few weeks, major updates 2-3 times per year)
Recruiter/Hiring Manager support (troubleshooting, help training, etc.)
End User, Remote System Administrator (RSA), and Integration support offerings
Integration support (working with HRMS admin on any Taleo integration issues)
Reporting support (OBIEE)
Working with Oracle Support for any issues and troubleshooting that require Oracle

Level 1 support will not include system defects and/or system repair. All support will be generated directly from the Recruiting or Career Section Portals with exception of Account Permissions. Admin will assist with filtering end-user & super-user product questions; how-to document creation. The dedicated support Administrator will support all end users with the following issues:

Level 1 End User Support

Configuration Overview

Troubleshoot End User Login Issues
Change General Product Configuration Settings
Configure/Change Welcome Center/End User Profiles
Configure/Modify Release Notes for System Administrator

User Management

Assign/Modify User Types Permissions
Assign/Modify Functional Domains
Create/Modify User Accounts

CSW Process Mapping

Support Recruiting during the candidate selection workflow process

Group Management

Modify/Reassign User(s) to defined Groups
Support/Mentor Recruiters and HM’s for Personal Coverage Area

Career Section Application

Support Candidate Application Process
Demonstrate Candidate Application Experience for Enhancement process escalation

Requisition Management

Support requisition(s) creation
Support/Train candidate's search.
- Demonstrate building and saving search queries
  including keyword searches
- Utilize candidate folders with search results
- Demonstrate Advanced Search effectively to End Users

Manage Content Library

Manage Req Template Library
Manage Competencies
Manage Evaluation Skills
Manage Disqualification Questions
Demonstrate candidate selection process.
Post your requisitions
Show how to Extend offers and hire candidates
Quickly manage candidate submissions.
Create offers and fill requisitions.
Quickly create requisitions from templates.

Level 2 support includes all L1 definitions, and will also manage & maintain all features within the defined Customer modules of Recruiting, Transitions and/or Learn; Configuration Manager; assist with prototyping during implementation; participate in ad-hoc internal projects from a configuration perspective (e.g., version migration, new product roll-outs, geographical deployments, system optimization); complete system configuration updates across the various active modules. The dedicated support Administrator will support all end users and System owners with the following issues:

Level 2 Remote System Admin

Create/Modify Existing Qualifier Groups
Associate OLF and Requisition Type to a CSW
Configure Candidate File Setup
Create Candidate and Requisition List Formats
Create and Edit Message Templates
Add and Create a Source
Creation of New Event(s)
Identify and change Recruiting Settings
•Work with File Sections and Blocks
•Navigate Recruiting Administration Menu
•Create, Edit, and assign a Configuration Profile
•Create New Center Stage
•Identify and Modify Fields Settings

Configuration Overview
Troubleshoot End User Login Issues
Change General Product Configuration Settings
Configure/Change Welcome Center/End User Profiles
Configure/Modify Release Notes for System Adminstrators
User Management
Assign/Modify User Types Permissions
Assign/Modify Functional Domains
Create/Modify User Accounts
CSW Process Mapping
Support Recruiting during the candidate selection workflow process
Group Management
Modify/Reassign User(s) to defined Groups
Support/Mentor Recruiters and HM’s for Personal Coverage Area
Career Section Application
Support Candidate Application Process
Demonstrate Candidate Application Experience for Enhancement process escalation

Level 3 support includes all L1&L2 definitions and will support critical (low-urgent(Production)) system defects and repair(s). This includes all Taleo events and tasks within scope of the project. This will include new and/or change request(s), upgrades, and optimizations that were not part of the initial implementation. Defined users will have Access to Subject Matter Experts (SME) for “user” training on specific Taleo modules; i.e., Learn, Recruiting and Transitions (Onboarding). The dedicated support Administrator will support all end users and System owners with the following issues:

Level 3 Mentoring Admin

Create and Modify new/existing Candidate Selection Workflow(s)
Create and Modify new/existing Sources and Events
Create and Define new Message Templates for Org Delivery
Configure Candidate File Setup
Create Candidate and Requisition Lists
Build/Repair new/existing Career Sections
Create and Post Requisitions
Manage Pre Screening Questions Library

Navigate and Administer Taleo Configuration
Create Configuration Profiles
Create Center Stages
Modify Field Settings
Create Basic and Selection List Fields
Review Requisition File Setup
Define New Theme(s)
Support 3rd party solutions with Branding .zip file creation
Define and support new Transitions processes

User Training

We help your team develop a variety of training material, including standard PDF documentation, Oracle UPK, and eLearning solutions.

Training

Job Aids

We can help your users get up to speed with simple job aids

System Admin Training

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TCC Training

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On-Site Training

Our consultants can provide your team on-site training to ensure a proper knowledge transfer.

Virtual Training

The most effective and efficient way to train a large group of users is through the internet. Let our team guide your through.

HCM Solutions

Redefine HR

ORACLE TALEO SYSTEM ADMINISTRATOR SUPPORT

ORACLE TALEO SYSTEM ADMINISTRATOR SERVICES:

User Training

Job Aids

System Admin Training

TCC Training

On-Site Training

Virtual Training

Redefine HR

Privacy Policy

HCM Solutions

Redefine HR

ORACLE TALEO SYSTEM ADMINISTRATOR SUPPORT

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ORACLE TALEO SYSTEM ADMINISTRATOR SERVICES:

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User Training

Job Aids

System Admin Training

TCC Training

On-Site Training

Virtual Training

Privacy Policy